🚚 Shipping Information
Fast, spooky-safe delivery to your door
📦 Shipping Options
🌍 Delivery Areas
🇺🇸 United States
We ship to all 50 states, including Alaska and Hawaii
Standard shipping: 4-7 business days
🇨🇦 Canada
We ship to all Canadian provinces and territories
Standard shipping: 7-14 business days
*Additional customs fees may apply
📋 Order Processing
Order Placed
Your order is received and confirmed
Processing
We prepare your costume for shipping (1-2 business days)
Shipped
Your order is dispatched with tracking information
Delivered
Your costume arrives at your door
🛡️ Why Customers Trust Our Shipping
Secure Packaging
All costumes are carefully packaged in protective materials to ensure they arrive in perfect condition
Insured Shipments
Every order is fully insured against loss or damage during transit
99.8% On-Time Delivery
We have an excellent track record of delivering orders on time
Easy Returns
If something goes wrong, we make returns simple and hassle-free
📱 Tracking Your Order
Once your order ships, you'll receive a tracking number via email. You can track your package using:
- 📧 Email confirmation with tracking link
- 🌐 Our website order tracking page
- 📧 Email support@spookly.com for assistance
❓ Frequently Asked Questions
When will my order ship?
Most orders ship within 1-2 business days. During peak Halloween season (October), processing may take 2-3 business days.
Can I change my shipping address?
Yes, you can change your shipping address if your order hasn't shipped yet. Contact us immediately at support@spookly.shop
What if my package is damaged?
We'll replace any damaged items at no cost to you. Contact us within 48 hours of delivery with photos of the damage.
Do you offer international shipping?
Currently, we only ship to the United States and Canada. We're working on expanding to more countries soon!