↩️ Returns & Exchanges
Easy returns, no tricks!
📋 Return Policy
30-Day Return Window
Return any item within 30 days of delivery for a full refund
Full Refund
Get your money back, no questions asked (if conditions are met)
Free Returns
We cover return shipping costs for defective or wrong items
✅ Return Conditions
✅ What We Accept
- Items in original condition
- Unworn costumes with tags attached
- Original packaging included
- Defective or damaged items
- Wrong size or style
- Items that don't match description
❌ What We Don't Accept
- Worn or used costumes
- Items without original tags
- Damaged packaging (unless item is defective)
- Items returned after 30 days
- Custom or personalized items
- Items damaged by customer
🔄 How to Return
Contact Us
Email us at returns@spookly.shop with your order number and reason for return
Get Return Label
We'll send you a prepaid return label (for eligible returns)
Package & Ship
Pack the item securely and drop it off at any UPS location
Get Refund
We'll process your refund within 3-5 business days of receiving the return
💡 Why Our Return Policy Builds Trust
No Questions Asked
We believe in our products and want you to be completely satisfied
Full Refund Guarantee
Get your money back if you're not happy - no restocking fees
Easy Process
Simple return process that takes just a few minutes to initiate
30-Day Window
Plenty of time to try your costume and decide if you love it
📧 Need Help with Returns?
Have questions about returns or exchanges? We're here to help!